Terms of Service

Last updated: September 18, 2026

1. Overview

Welcome to Unsync. The terms “we”, “us” and “our” refer to Unsync.

These Terms of Service govern your use of our website and purchases from our store. Our store is powered by Shopify, which provides the platform that enables us to sell products to you.

By using our website or placing an order, you agree to these Terms. Our Returns & Refunds Policy and any applicable offer terms also apply to purchases. Our Privacy Policy explains how we handle personal information.

Nothing in these Terms limits any consumer rights that cannot lawfully be excluded.

2. Eligibility and account information

To place an order, you must be legally able to enter into a purchase agreement and authorised to use your selected payment method.

You agree to provide accurate and current contact, billing and delivery information. Incorrect information may prevent us from processing or delivering your order.

If you create an account, you are responsible for keeping your login details secure. Contact us promptly if you suspect unauthorised access.

3. Products and descriptions

We aim to describe and display our products accurately. Colours and appearance may vary slightly depending on your screen settings, lighting and packaging updates. These variations do not remove your right to receive products that match their description.

Read and follow the directions and warnings on the product packaging. Individual experiences with skincare products may vary. Website content is general product information and is not personalised medical advice.

We may update product listings, discontinue products or change availability. Changes do not retrospectively alter an order we have already accepted.

4. Orders

Placing an order is an offer to purchase the items in your cart. An automated acknowledgement confirms receipt of your order; acceptance occurs when we confirm that the order has been dispatched, unless we expressly confirm acceptance earlier.

We may decline or cancel an order for a reasonable reason, including unavailable stock, an unresolved payment issue, suspected fraud or a material listing error.

If we cannot fulfil your order, we will notify you using the contact details provided. If payment has already been collected, we will refund the amount paid for the cancelled items, together with any related shipping charges that are refundable.

We will not substitute a materially different product without your agreement.

5. Prices, payments and promotions

The currency, product prices, shipping charges and applicable taxes collected by us are shown at checkout before you complete your purchase.

Prices and promotions may change for future orders. These changes do not affect the agreed price of an accepted order.

Bundle offers and discounts apply only when their stated conditions are met. Any restrictions on combining offers will be set out with the promotion.

If a pricing error affects your order, we will contact you to resolve it. We will not charge an increased price without your agreement. If the order is cancelled, payments for the cancelled items will be refunded.

6. Processing, shipping and delivery

Order processing normally takes up to 3 days before shipment. Estimated shipping time is 8–18 working days after dispatch, unless a different timeframe is stated for your order.

Processing and shipping are separate stages. Delivery estimates may be affected by carrier operations, customs processing, holidays or other circumstances outside our reasonable control.

Tracking information will be provided when available. Carrier tracking updates may take time to appear.

If we cannot ship within the promised timeframe, we will notify you and provide any delay-consent, cancellation or refund options required by applicable law.

If your order has not arrived within the estimated delivery window, contact support@unsyncskin.com. We will investigate with our fulfilment or delivery partners. Confirmed lost orders are handled under our Returns & Refunds Policy.

Handing a parcel to a carrier does not remove our responsibility to resolve delivery issues in accordance with that policy and applicable law.

7. Cancellations and address changes

To request a cancellation or address change, email support@unsyncskin.com as soon as possible with your order number.

Our fulfilment partner can cancel orders before they are loaded onto the aircraft. We must confirm the shipment’s status and whether the request can still be completed; sending a request does not itself confirm cancellation.

Once an order has passed that stage, we may be unable to stop or change the shipment. This does not affect cancellation or other rights available under applicable law.

If cancellation is confirmed, we will refund the amount paid for the cancelled order to your original payment method.

8. Returns, refunds and replacements

Please refer to our Returns & Refunds Policy for the full process.

If your order arrives damaged, defective or incorrect, contact support@unsyncskin.com as soon as possible, ideally within 5 business days of delivery. Include your order number, a description of the issue and clear photographs where possible.

This reporting window does not limit your statutory rights.

For confirmed issues, we will arrange a free replacement, including shipping, or a refund in accordance with our policy. Do not return products without contacting us first.

We do not offer voluntary change-of-mind returns or exchanges under our standard policy. Any additional guarantee expressly offered with your purchase, and any applicable statutory rights, remain valid.

9. Reviews and submitted content

If you submit a review, photograph or other content for publication, you confirm that you have the necessary rights to share it and that it does not infringe another person’s privacy or intellectual property rights.

Reviews should reflect your own experience. Any incentive received for a review should be disclosed.

You retain ownership of your content. By submitting it for publication, you grant Unsync a non-exclusive, royalty-free licence to display and reproduce it in connection with the relevant product and our store. We may adjust formatting or image size without changing the substance of your review.

Private customer support messages and photographs sent to resolve an order issue are not automatically authorised for advertising use.

We may remove content that is unlawful, abusive, fraudulent, irrelevant or infringes someone’s rights. Contact us if you have a concern about published content.

10. Intellectual property

Our branding, website design and original content belong to Unsync or their respective owners.

You may browse the website and save information for personal use, including records of your purchases. You may not reproduce our branding or commercially exploit protected website content without permission, except where permitted by law.

Third-party names and trademarks remain the property of their respective owners.

11. Acceptable use

You must not use our website to:

• Commit fraud or other unlawful activity.

• Impersonate another person or submit unauthorised payment details.

• Upload malicious software or interfere with website security.

• Access another person’s account without permission.

• Collect personal information about others without authorisation.

• Infringe intellectual property or privacy rights.

• Send spam, threats or abusive content.

We may restrict access where reasonably necessary to address misuse or protect the website and its users. This does not remove obligations relating to existing purchases or refunds.

12. Shopify and third-party services

Shopify provides the technology that powers our store. Purchases from this store are made with Unsync, not Shopify. Unsync handles product, order, delivery and refund enquiries.

Payment services and other optional third-party tools may have their own terms. External websites linked from our store are operated independently, and you should review their terms before using them.

Nothing in this section excludes responsibilities that cannot lawfully be excluded.

13. Privacy

Our Privacy Policy explains how Unsync collects, uses and shares personal information, including information needed to process payments, fulfil orders and provide support.

Using our website or accepting these Terms does not, by itself, constitute consent to optional marketing or tracking.

14. Website availability and liability

We aim to keep our website accurate, secure and available, but cannot guarantee uninterrupted access or that every technical error will be prevented.

To the extent permitted by applicable law, we are not responsible for losses that were not reasonably foreseeable or business losses arising from purchases intended for personal use.

Nothing in these Terms excludes or limits responsibility for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded. Your mandatory rights relating to product quality, description, delivery and remedies remain unaffected.

15. Disputes and general terms

If you have a problem with an order or our Services, contact support@unsyncskin.com so we can try to resolve it.

Nothing in these Terms prevents you from using any complaint process, court or remedy available under applicable law. These Terms do not deprive you of mandatory consumer protections that apply to your purchase.

If a provision is found unenforceable, the remaining provisions continue to apply where legally possible. A delay in enforcing a provision does not waive the right to enforce it later.

These Terms, the applicable purchase details and referenced policies form the agreement governing your use of the Services and purchases.

16. Changes to these Terms

We may update these Terms to reflect changes to our store, services or applicable requirements.

The latest version will be posted on this page with an updated date. Material changes will be notified where required. Updated terms will not retrospectively reduce your rights under an existing order.

17. Contact

For questions about these Terms or your order, contact:

Unsync
support@unsyncskin.com