Returns & Refunds

Something wrong with your order? We’re here to help.

Email support@unsyncskin.com with your order number and a description of the issue. For damaged, defective or incorrect items, please contact us as soon as possible, ideally within 5 business days of delivery, and include clear photos of the product and packaging where possible. This reporting window does not limit your statutory rights.

Damaged, defective or incorrect items

If your item arrives damaged, is defective or isn’t what you ordered, we’ll review the details and arrange a free replacement, including shipping, or a refund for the affected product.

Please keep the product and packaging until we’ve reviewed your request. Do not send anything back without contacting us first. If a return is necessary to resolve a confirmed issue, we’ll provide instructions and cover the return shipping cost.

Lost or missing orders

If your order hasn’t arrived within the estimated delivery window, contact us so we can investigate with the delivery partner.

If your package is confirmed lost, we’ll arrange a free replacement or a refund. If tracking shows delivery but you haven’t received it, please contact us promptly so we can help investigate.

Change-of-mind returns

We do not offer voluntary returns or exchanges for a change of mind. This does not affect any cancellation or return rights available to you under applicable consumer law.

Refunds

Approved refunds are issued to your original payment method and include the amount paid for the affected product and applicable tax. Any delivery charges refundable under applicable law will also be included.

We’ll notify you when your refund has been processed. Your bank or payment provider may take additional time to display it.

Your rights

This policy does not limit your rights under applicable consumer law. Where you are entitled to a longer claim period, cancellation, return, shipping reimbursement or another remedy, those rights apply.