Shipping policy
Shipping Policy
Last updated: September 18, 2026
At Unsync, we’re here to help you stay informed about your order, from processing to delivery.
Shipping availability and costs
Shipping availability depends on your delivery address. Available shipping options and any shipping charges are displayed at checkout before you complete your purchase.
If shipping is unavailable for your address, or you have questions about delivery to your location, contact support@unsyncskin.com before ordering.
Order processing
Orders normally require up to 3 days of processing before shipment. Processing time is separate from the time your package spends in transit.
If a processing delay affects your order, we’ll contact you with an update and any applicable options.
Delivery times
Estimated delivery times depend on the destination and shipping service. Please refer to the delivery information provided when placing your order. If no estimate is available for your location, contact us before purchasing.
Delivery estimates are not guaranteed arrival dates. Carrier operations, public holidays, customs inspections and other circumstances may affect transit times.
If we cannot ship within the stated timeframe, we’ll notify you and provide any delay, cancellation or refund options required by applicable law.
Tracking your order
Once your order has shipped and tracking information is available, we’ll send you a shipping confirmation with tracking details.
Tracking may not update immediately after the number is issued. If your tracking remains unchanged or your order is overdue, contact us with your order number so we can investigate.
Delivery addresses and changes
Please check your delivery address carefully before completing your order.
If you notice an error, email support@unsyncskin.com as soon as possible. We’ll check whether the address can still be updated, but changes may not be possible once the order has entered shipment.
Customs and import charges
International shipments may be inspected by customs, which can affect delivery times.
Duties, taxes and clearance requirements depend on the destination and shipping arrangement. If you are unsure whether import charges are included, contact us before ordering so we can confirm the arrangements for your destination.
If your package is held by customs or you receive an unexpected payment request, contact us with the relevant details. We’ll help investigate. A customs hold does not automatically mean a package is lost or qualify it for an immediate replacement.
Lost, damaged or incorrect orders
If your order is overdue, appears lost, arrives damaged or contains the wrong item, contact support@unsyncskin.com with your order number and a description of the issue.
For damaged or incorrect items, please include clear photographs of the product and packaging where possible, and keep both while we review your request.
Confirmed lost shipments and confirmed damaged, defective or incorrect items are eligible for a free replacement, including shipping, or a refund, in accordance with our Returns & Refunds Policy.
If tracking shows delivery but you have not received the package, check with other members of your household and any designated delivery location, then contact us so we can help investigate.
Contact us
For shipping questions or help with an order, email: