Privacy Policy

Last updated: September 18, 2026

This Privacy Policy explains how Unsync (“we”, “us” or “our”) collects, uses and shares personal information when you visit our website, purchase a product or contact us.

Our store is powered by Shopify. For questions about this policy or your personal information, contact support@unsyncskin.com.

Information we collect

The information we collect depends on how you interact with our store. It may include:

• Contact information: your name, email address, phone number, billing address and shipping address.

• Order information: products purchased, payment confirmation, transaction details and records of cancellations, refunds or replacements.

• Account information: account identifiers, preferences and order history if you create an account.

• Customer support information: messages, photographs and other information you provide when contacting us.

• Review content: the display name, rating, comments and images you submit for publication.

• Device and browsing information: your IP address, browser type, device information, pages viewed and interactions with our website.

Payment details are processed through Shopify and the payment provider used at checkout. Please do not send full card details by email.

We collect information directly from you, automatically through our website, and from providers that help us operate the store, process payments and fulfil orders.

How we use your information

We use your information to:

• Process payments and prepare, ship and track your orders.

• Send order confirmations, delivery updates and other service messages.

• Manage customer accounts and respond to support requests.

• Handle cancellations, refunds, replacements and delivery issues.

• Display reviews you submit for publication.

• Maintain and improve our website.

• Prevent fraud and protect our customers and business.

• Comply with recordkeeping requirements and other applicable obligations.

• Send promotional messages and support relevant advertising where these activities are enabled and permitted.

Where applicable data protection law requires a legal basis, we rely on fulfilling our contract with you, complying with legal obligations, consent, or legitimate interests such as protecting and improving our business. We rely on legitimate interests only where those interests are not overridden by your rights.

Information needed to process and deliver an order is necessary to complete your purchase. Optional marketing consent is not a condition of purchase.

How we share your information

We share relevant information with providers that help us deliver our services, including:

• Shopify: to host and operate our store.

• Payment providers: to process payments, refunds and payment-security checks.

• Fulfilment suppliers and delivery partners: to prepare, deliver and track orders and resolve delivery or product issues.

• Technical and customer support providers: to maintain our website and assist customers.

• Analytics and advertising partners: where used, subject to applicable consent and opt-out requirements.

Our fulfilment arrangements include suppliers operating in China. Information shared for fulfilment may include your name, delivery address, relevant contact details and the contents of your order.

We may also disclose information where required by law, to protect rights and safety, or in connection with a business sale or restructuring.

Reviews and photographs submitted for public display may be visible to other website visitors.

Shopify

Shopify processes personal information to provide and support our store. For certain services, Shopify also processes information for its own purposes.

Where Shopify Network Intelligence and associated enhanced services are enabled, Shopify may combine information about interactions with our store with information from other merchants and Shopify to support personalisation, advertising and service improvements.

You can learn more through the Shopify Consumer Privacy Policy and manage applicable Shopify privacy choices through the Shopify Privacy Portal.

Cookies and similar technologies

We use cookies and similar technologies to support shopping carts, checkout, security and website preferences. Where enabled, additional technologies help us understand website usage and support advertising.

Where required, we request consent before using non-essential cookies or similar technologies. You can manage your choices through the privacy controls available on our website and through your browser settings. Blocking certain cookies may affect website functionality.

For information about Shopify’s cookies, see the Shopify Cookie Policy.

Marketing and privacy choices

You can unsubscribe from promotional emails using the unsubscribe link included in each message. If you subscribe to SMS marketing, follow the unsubscribe instructions provided in those messages.

You may still receive essential communications about orders, payments or support requests after unsubscribing from marketing.

Depending on applicable law, you may have the right to opt out of targeted advertising or disclosures considered a “sale” or “sharing” of personal information. These terms can cover advertising-related disclosures even when no money is exchanged.

You can exercise applicable choices through our website’s privacy controls or by contacting support@unsyncskin.com. Recognised opt-out signals, including Global Privacy Control, are honoured where required by law.

International processing

Your information may be processed in countries other than where you live, including countries where Shopify, our suppliers and other service providers operate. Their privacy laws may differ from those in your country.

Where applicable law requires safeguards for international transfers, we are responsible for ensuring that an appropriate transfer mechanism applies. You can contact us for information about the safeguards relevant to your information.

Keeping your information

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy.

The retention period depends on the information involved, whether you have an active account, applicable accounting and tax requirements, and whether information is needed to resolve a complaint, dispute or legal claim.

We may retain limited information about marketing opt-outs so that we can continue to respect your preferences.

Your rights

Depending on where you live and applicable law, you may have the right to:

• Access personal information we hold about you.

• Correct inaccurate information.

• Request deletion of your information.

• Receive a portable copy of your information.

• Restrict or object to certain processing.

• Withdraw consent where processing relies on it.

• Opt out of targeted advertising, sale or sharing.

• Appeal a decision concerning your privacy request.

You may object to the use of your personal information for direct marketing at any time.

To submit a request, email support@unsyncskin.com. We may need to verify your identity for certain requests, where permitted or required. You may also use an authorised representative where applicable law allows.

We respond within applicable legal time limits. Some requests may be subject to exceptions, such as retaining records required by law. We will not unlawfully discriminate against you for exercising your rights.

Children’s privacy

Our services are not directed at children, and we do not knowingly collect personal information from children. If you believe a child has provided information to us, contact us so we can investigate and take appropriate action.

We do not knowingly sell or share the personal information of individuals under 16 for targeted advertising.

Security and third-party links

We use reasonable safeguards to protect personal information, but no storage or transmission system is completely secure. Please avoid sending unnecessary sensitive information when contacting us.

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies.

Complaints

If you have concerns about how we handle your information, contact support@unsyncskin.com.

Depending on applicable law, you may also appeal our response or complain to your local data protection authority. EEA residents can find their authority through the European Data Protection Board. UK residents can contact the Information Commissioner’s Office.

Changes to this policy

We may update this policy to reflect changes to our services, practices or applicable requirements. We will post the updated version here, revise the date above and provide additional notice where required.

Contact us

For privacy questions or requests, email support@unsyncskin.com.

Unsync is responsible for the personal information it processes to operate this store, except where a provider independently determines how information is used, as described above.